Know the Benefits of KFC Call Center Indonesian Consumer Services
KFC call centre services are currently still busy serving consumers, especially if there are questions, criticisms or suggestions. This shows how they still maintain good relationships with consumers even though sometimes the content is not good. In fact, they can continue to wake up and develop due to customer criticism.
We already know that KFC originated from Uncle Sam’s country, USA, but it is now available in various parts of the world including Indonesia. For development in Indonesia itself it is quite special because it is related to many important parts. The result is to make all services better, including customer service.
Find out the development of KFC in Indonesia
KFC was first established in Indonesia in 1979 where the franchise’s share purchase process was approved at the time to open the restaurant. More precisely in October 1979 with the address Jalan Melawai, DKI Jakarta province. This has become an important step in setting up hundreds of shops in the archipelago.
In fact, the carrier of KFC products as long as they are sold in our country is PT Fast Food Indonesia Tbk because of the sole owner of this franchise. They were set up a year earlier in 1978 on the ownership of the Gelael Family. This name is familiar, especially since there is an F2 driver of the same name, namely Sean Gelael.
At the time of the first opening in Jakarta, it turned out that he had a positive reaction from the public. This is clear from the large number of visitors who are willing to queue to eat there. This in turn encouraged development in several other major cities such as Semarang, Bandung, Surabaya, even outside the islands such as Medan and Makassar.
If you ask KFC their call center or website directly, there is also an explanation of the largest shareholders so far. In fact in 1990 Salim Group joined and held more than 35% of the shares, while Gelael Group was almost 44% that the rest was owned by the community as well as the employees.
They have also joined the Indonesian Stock Exchange since 1993 in order to speed up their share development or growth. No wonder that now and so on is it possible to continue to be demanded by the people. Especially the look of the restaurant is good along with the continued emergence of the latest food and drink products for its connoisseurs.
Several Best People’s Favorite Products
For the best products, if you ask the KFC call center or your closest friends, most of them will immediately answer the fried chicken. In addition, you can choose several different variants with unique features. Most preferred by customers is the type of crispies where the skin is very crispy but the meat is so tender.
This type of meat feature can also be found in meat for the Zuper Krunch Burger variant which is quite large in size with uniqueness as there are grain flavors. Another western food from KFC is that there are spaghetti that is highly in demand because it is cheap, even most stores sell less than Rp. 10,000.
If you want to feel the variant of fried chicken with a different shape and flavor, maybe you can try Chizza. As the name implies, this menu is indeed served similar to Pizza but the size is more mini. The advantage of this menu is the use of boneless chicken meat so that it can bite immediately without worry.
Not only can we find western food menus here, but there are typical bento and yakinic variants of Japan. For bento products, it is preferred because there is a lot of rice and chicken, so the taste choice varies. Meanwhile, Yakiniku is also suitable as the main food because it makes our stomach full.
In addition, according to KFC, there are also many unique call centers such as twisty fans. Mainly because it looks similar to a kebab and is easy to maintain so it is comfortable to bite. It is equipped with meat and chicken vegetables such as tomatoes and lettuce. If you want a snack that’s not complicated, then turn the answer around.
Ordering food products is certainly not enough if you don’t order drinks. Where can we order good drinks like Mocha Float and Chokocha Float. Mocha Float’s advantage is in its original chocolate flavor along with the addition of ice cream, while Chokocha is considered cooler due to the green tea mix.
Uses of the KFC Consumer Call Center
Kentucky Fried Chicken Customer Service turns out to have many good uses, one of which is as a bridge to retort communication with consumers. Not only about complaints, but CS is also able to provide a lot of information to customers in order to know what is needed. As a result, the company will be considered highly professional.
The KFC call center is indeed in charge of marketing products that should be known to more customers. Employees have been equipped with Product Knowledge training so they can explain all services or products to consumers. Including if there is one type of promo that we do not understand, they can easily explain.
This is also included in telemarketing, where in addition to explaining they will convincingly encourage customers. As a result, sales or marketing of a product will increase. No wonder companies dare to spend large amounts of investment for the purpose of training employees to work optimally.
If employees are able to work well, then the restaurant is more effective at working so that no errors occur in the future. Later employees tasked with serving the same relationships as customers and employees of ordinary KFC restaurants have their own work and in no way interfere with each other’s performance.
Using customer service is then able to make us as consumers able to reach Kentucky Fried Chicken Indonesia-owned restaurants easily. In addition, communication through phone media can spread one of the company’s outlet locations in an area of the archipelago.
If you are interested in contacting customer service, you can immediately call the number from the KFC call center , which is 08071677777. All complaints or comments are heard in order to provide good feedback to both parties. If the phone is busy, consumers can also get in touch using texting media to 081210005050 the number.
Various Types of the Best KFC Services in Indonesia
In addition to the features in the form of a KFC call center, it turns out that there are many other services that we can use as customers, for example online delivery. If you don’t want to go all the way to the restaurant, you can immediately use the delivery service to contact 14022. Not to use it for a long time the order is sent immediately so that it is still hot.
Please note, before calling this service, make sure that the place of delivery is known to the sender. If the address is not reached, then the process of ordering food through delivery orders is difficult. In addition, the delivery item is in the form of fast food or drink.
In addition to delivery orders, it turns out that this fast food restaurant already has an online ordering service. Of course, it is different from the company’s delivery order because it cooperates with online motorcycle taxis. So, contacting him cannot go to the KFC call center but through online ojek applications such as Go-Jek or Grab.
Finally, there is a drive thru service, which is where we can order food from a road without leaving the car. We cannot find this service in all stores, but only in large cities. You can find a KFC thrus drive in DKI Jakarta, Tangerang and Bali.
The long history of this restaurant in Indonesia has shown that it may be the best option to eat with the closest people. In addition, it is known that they always have the latest products or promos that are profitable for us as customers. In addition, there is a KFC call center service so it can help us in many ways.