UOB Call Center serves customer complaints and various services
The UOB Call Center will certainly be very useful for its users. UOB itself is one of the oldest banks. Although most people in some areas do not know it, the name UOP is already very popular in major cities. The company was first established in 1956.
That year, if calculated from August 31, the age would be 65. With such a long presence, many users have themselves. Its employees alone had more than 3,000 people. With that, developments are already seen in many ways. The banking world is actually very complex.
This complexity of course creates a variety of problems that are often experienced by customers. The matter should be resolved at the earliest. As a customer you will find it difficult because it is not easy to find knowledge about the banking world. Therefore, contacting the UOB call center may be the best option.
It is not difficult to contact the UOB bank call center
Call centers can help in many ways. That’s because CS, who handles the call center, has gone through a long practice session. The long training course matured his knowledge of call centres. It will ensure that every question and complaint submitted by the consumer is answered in a proper manner.
It’s actually very easy to contact the UOB call center. To contact him by phone, the customer needs to call 14008. This is the official number of the UOB for customer service . The number is active for 24 hours. With this, you can contact him at any time.
But when you contact him, a ratio is paid to a l u. The rates themselves are uncertain. It depends on the provider used by the consumer. The higher the price for the provider, the higher the costs. To cut costs, calling using the landline is the right decision.
It is actually much cheaper to contact the UOP call center by landline because the cost of landlines is determined every month so that customers do not have to spend much. Although this is very convenient, the cost is often an issue for the consumer when calling the number.
Therefore, there is another option in the form of communicating the service via chat. To use the service, customers can contact the official email from the UOB. Care@UOB.co.id the official email itself is at the UOB address. However, communication by email is obviously different from communications via phone.
When contacting the UOB call center via email , you need to be patient while waiting for the provider to provide a response. To make things easier, make sure to give questions with a timeline as clearly as possible. This makes it easier for providers to provide the best answers that customers need. The speed at which the response arrives will definitely benefit you.
Comprehensive Customer Complaint Plan
Customer complaints are a key feature of the call center. When contacted, there is a claim that the customer can make so that the perceived loss can be paid. However, when contacting the call centre, it does not mean that the payment of the loss will be made immediately. There is a plan that should be avoided first.
Let’s take this case as an example when transferring a certain amount of money. For example, you transfer 100 million rupees worth of money to colleagues. However, there is a notice that the exchange has failed. On checking the balance, it turns out that the balance has been reduced according to the amount.
When this happens, you can of course contact the UOB call center. When contacting the call center, customers will first contact the CS. Where, in addition to hearing the complaints given, the CS will give some questions in addition to hearing the complaints given. If all is possible, the complaint will be continued.
In the process of following up on the complaint, the CS will direct the matter to the concerned department. The concerned department will investigate why the balance can be reduced when the delivery is not done. In this way, the reason for the reduction in balance will be known. As a rule, this happens due to an error in the system.
If the issue is actually due to an error in the system, the UOP call center will apologize to the consumer while sending a description of the results of the investigation. Explanations of the results of this inquiry can be sent through various media ranging from email, phone, SMS. In the message, the UOP will announce its agreement with the consumer complaints.
Through this agreement, the lost 100 million euros will be returned to consumers. After the money is returned, the customer can check the balance to make sure the money has actually arrived. If you are logged in, the claim process has been completed and customers can carry out operations as usual.
There are a number of conditions under which a complaint is denied
When an error occurs due to the system, any complaint will be approved by the UOB. The approval will be given directly through an official message. However, in case of an error due to negligence of the customer, the bank will reject the claim. This rejection will be provided directly by the UOB call center.
Naturally, his denial was not made informally. A clear reason will be given as to why the complaint was denied. When experiencing this rejection, there are many options that customers can choose from. The first option certainly stands right there, because it knows that mistakes are made personally.
However, if you feel that you have done nothing wrong, the customer can make further complaints. For this kind of issue, the call centre will also provide guidance for conducting the next round of complaints. In the complaint, the consumer can send it to two official entities.
The first official agency is BI. The bank indonesia will receive complaints regarding the payment method. The payment pattern varies from credit cards, ATMs to financial transactions. When 100 million balance loss is an issue, as in the example above, a complaint will be made to the BI.
However, in addition to the PI, complaints may also be made to OJK. OJK refers to the Financial Services Authority itself. OJK is a company that handles consumer complaints. Complaints themselves vary from current accounts, savings, credits to credit. You can contact him/her for further complaints.
However, PI and OJK are the final stages of complaints. Once both have given a decision, the UOB and the customer must agree and accept it. From here, the issue will be resolved and there will be no more problems between the two. By contacting the call center, guidance in this matter will be clearly provided.
Various issues can be resolved through the call center
There are various issues that consumers need to contact the UOB call center. One of the issues is related to debit cards. The most frequent problem experienced by customers is in the form in which the debit card is swallowed up. This can happen because it takes a lot of time when inserting the card or entering the wrong PIN.
In addition, you can also contact the call center if you have some questions related to the banking world. The question covers all aspects. By asking the call center, the CS will provide a detailed explanation of the question. Of course, the answer from CS is much more satisfying than searching the internet for you.
There is no need to hesitate when contacting CS for various purposes. Its presence acts as a guide for customers. With that, if the perceived difficulties are searched for a way through the call center it is actually the place. After all, it is very easy to contact the UOB call center and has little costs.